Metro Vancouver · Licensed & insured

The rain will find the weakest part of your home. We find it first.

TrueWest is a Metro Vancouver contractor for water, fire, mold and storm damage. We start at the building envelope, stop water where it gets in, then repair what it has already done.

778 734 0616Talk to a real person · Mon to Sat, 7am to 6pm
  • Free on-site assessmentA 60 to 90 minute walkthrough at your home.
  • Written scope, yours to keepPhotos and findings, whether or not you hire us.
  • Reply within 2 business daysFrom our team, not a call centre.
Assessment request Step 1 of 5

What is going on with your home?

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We review your details within 2 business days and reach out to confirm a time. The free assessment is a contractor walkthrough with a written scope, not an engineer-stamped envelope report.

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We will review what you sent and reach out within 2 business days to confirm a time for the walkthrough.

Where Vancouver rain gets into a house

A house is one system: roof, soffit, cladding, deck, grade, foundation. Water finds the weakest junction first. These six are where it usually shows up.

Cross-section of a detached Vancouver home A section drawing showing a pitched roof with chimney, soffits, lap siding, a deck attached at a ledger board, the grade sloping toward the foundation, and a basement with a perimeter drain at the footing. Six numbered zones mark where water typically enters. A dashed line traces water from the roof, down the wall, to the footing and into the basement. GRADE FOOTING DRAIN TILE SOFFIT FLASHING LEDGER 1 2 3 4 5 6 TRUEWEST RESTORATION · 2026
Path water takes once the envelope fails Failure zone Hover a symptom to zoom in, click to hold itScroll the list to tour the house

  1. Water stains on ceilings or walls

    A new ring, a bulge, or blistered paint means water is moving through the assembly from the roof or the flashing above it.

  2. Moss and dark patches on soffit and trim

    Persistent moisture at the roof edge feeds organic growth. The soffit is one of the first places an aging envelope shows its age.

  3. Peeling paint or swollen siding

    Paint fails because the wood behind it is wet. Swollen fibre-cement or cedar means the cladding is not drying out between storms.

  4. Rotting deck boards or gaps at the flashing

    Where the wall meets the deck ledger is Vancouver's most common hidden leak. Water gets in there quietly for years.

  5. Water pooling at the foundation

    Grading or a downspout is pushing water toward the house instead of away from it. The foundation absorbs the difference.

  6. A damp, musty basement

    That smell is not the weather. It is moisture coming through the footing, the slab, or a perimeter drain that has stopped working.

Recognise any of these? Book a free on-site assessment

The six repairs that keep a Vancouver house dry

We keep the list short on purpose. Each of these is a place where water gets past the envelope, and each is work we have done often enough to quote at a fixed price.

Mini excavator beside a freshly dug perimeter trench next to a house

Perimeter drainage and basement waterproofing

Scope the drain, excavate where warranted, waterproof properly. Interior systems where there is no exterior access.

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Close-up of cedar lap siding meeting a window frame under a gable

Siding, cladding and soffit restoration

Rotting cedar, swollen fibre-cement, failed caulking, leaking soffits. Re-clad and re-flashed so the wall sheds water again.

See the siding page
Two carpenters fastening deck boards over new joists

Deck construction and waterproofing

Ledger flashed, membrane lapped, drainage planned. A deck is part of the envelope and we build it that way.

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Two roofers in harnesses and hi-vis measuring an asphalt shingle roof

Roof leak repair

Flashing, pipe boots, valleys, localised shingle replacement. Full re-roofs go to a roofing partner; stopping the leak this week is us.

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Painter in a company shirt masking a window on lap siding before painting

Exterior painting

Usually bundled with siding and trim repair. Exterior paint succeeds or fails in the prep, so that is where the time goes.

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Hands loading joint compound onto a drywall knife

Flooring and interior repair

Drywall, trim, subfloor and flooring after water damage, finished so it looks like nothing ever happened.

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We diagnose before we quote, and we put it in writing.

A patch buys about twelve months before the stain comes back. So every job starts with the whole envelope: roof, cladding, windows, deck, grading, drainage. We find the junction letting water in, fix that first, and hand you a written scope that says what we did and why.

  1. Step 1

    Tell us what is happening

    Five questions in the form above. We confirm a visit within two business days.

  2. Step 2

    On-site walkthrough

    60 to 90 minutes at your home. We inspect the connected zones and photograph what we find.

  3. Step 3

    Written scope and fixed price

    Photos, options, timeline and warranty. Yours to keep whether or not you hire us.

  4. Step 4

    The work, done cleanly

    Site protection, daily cleanup, one point of contact, and a final walk-through with you.

Scope of Work · ExcerptSection 4 · Commitments

What TrueWest commits to on every project

  1. 4.1

    Local, not a franchise

    No call centre, no commission sales reps, no head office in another city. The people who assess your home are the people who do the work, from the first visit to the final walk-through.

  2. 4.2

    Written scope on every visit

    Each assessment ends in a plain-language summary with photos and red, yellow and green findings for each zone. It is yours to keep whether or not you hire us.

  3. 4.3

    Fixed-price proposals

    We do not bill hourly. Every proposal is a fixed price with itemised options. If something changes mid-project we stop and get written approval before any money moves.

  4. 4.4

    Warranty in writing

    A workmanship warranty on every job. The term varies by service and is written into the scope you sign, not a brochure. Envelope work carries our longest term.

Included in every signed scopeClient initials

Questions homeowners ask us

If yours is not here, ask it in the assessment form and we will answer it when we reply.

Is the on-site assessment really free?
Yes. The visit and the written scope summary are free and yours to keep, whether you hire us, hire another contractor, or do the work yourself. We are betting on the quality of the walkthrough. Note that this is a contractor-level assessment, not an engineer-stamped envelope report (see below).
How is your assessment different from a building envelope engineer's report?
Our free assessment is a contractor walkthrough: visual inspection, photo documentation, and a plain-language written scope. A formal Building Envelope Professional (BEP) report is a stamped engineering document, usually required for strata work, insurance claims or pre-purchase inspections. If you need that specifically, we will refer you to an EGBC-registered engineering partner. For most homeowners who want a fix, our assessment is what you need.
What areas do you serve?
All of Metro Vancouver: North Shore, Vancouver, Burnaby, the Tri-Cities, Richmond, Surrey and Langley. If you are outside that radius, send the form anyway and we will let you know.
Are you licensed and insured?
Yes. BC business licence, $2M commercial liability insurance, and WorkSafeBC coverage on every job. The documentation is included in every scope of work we send.
Do you handle emergency water damage or mold?
Not yet. We are adding emergency water response and mold remediation once our team completes IICRC certification. If you have water coming in today, send the form anyway and we will point you to someone who can help right now.
What warranty do you offer?
Every project includes a written workmanship warranty. The term varies by service: drainage and envelope work carry a longer warranty than finish work. The specifics are spelled out in the scope you sign.
Are you a franchise or part of a larger chain?
No. TrueWest Restoration is a small Vancouver-based team. No call centre, no commission sales rep, no head office in another city. You deal with the same people from assessment through completion.

Free on-site assessment

Stop guessing whether the house is leaking. Find out, in writing.

Book a free assessment 778 734 0616

Mon to Sat, 7am to 6pm. A person answers.

We confirm your booking within 2 business days. Assessments run Tuesday to Saturday. The walkthrough is a contractor-level site visit, not an EGBC-stamped envelope report.

Call 778 734 0616 Book assessment